Please do note that the underwear panties are not eligible for return or exchange. Our bra’s and lounge wear are.

We happily accept exchanges for an online store credit on unworn, unwashed, unaltered, undamaged and with tags attached bra's within 10 days of the merchandise being delivered. Please reach out to us directly at if you would like to process an exchange and we can provide you with a return address. Customers will be responsible for shipping/handling charges to return the item(s) back to us.


For any faulty claims or manufacturing errors, please email us immediately at with imagery and a detailed description of your concern and we will endeavour to rectify your order as best as possible.


If the item purchased does not fit you, please email us at

All sizing corresponds to a standard EU sizing. Please note that our sizing chart is to be used only as a guide and that measurements can vary slightly from style to style due to cut, design or fabrication.

Our guarantee

Essentials the label guarantees that our merchandise is free of manufacturing defects and will accept any defective item for exchange; having in mind that all garments are handmade.