Need help?
Frequently Asked Questions
General
Yes, we have physical store locations in Bali, where you’re welcome to experience our pieces and try them on in person.
You’ll find all current addresses and opening hours under Stockists.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Learn more about Shipping
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If your order hasn’t been processed yet, please contact us as soon as possible. Once an order is in fulfillment, changes may no longer be possible.
Shipping
Shipping times depend on your destination. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
We offer free shipping on orders over €150 worldwide and always free shipping within Indonesia.
Returns & Exchanges
Yes. Unworn items in original condition can be returned within the timeframe stated in our Return Policy.
Please contact us via email hello@essentialsthelabel.com with your order number and we’ll guide you through the process.
Learn more about our Return Policy
Sizing & Fit
Each product includes a individual size guide to help you choose the best fit. If you’re between sizes, we recommend sizing up for a more relaxed feel.
See the Sizing Guide
Fits may vary depending on the design and fabric. Please check the product description for fit notes.
Fabrics & Care
Our pieces are thoughtfully made in Bali with a focus on quality, craftsmanship and responsible production. Learn more about us
Care instructions are listed on each product page to help maintain the quality and longevity of your piece. Read our Care Guide.
Payments
We accept major credit cards and secure payment methods available at checkout. All payments are processed safely via Shopify’s encrypted infrastructure.
Learn more about secure payments.
All orders are charged in Euro (EUR). Currency conversion shown on the site is for reference only.
Need more help?
If you didn’t find what you were looking for, feel free to contact us anytime. We’re happy to help.
Contact us