Returns & Exchanges

RETURNS

We want you to feel completely at ease in our pieces. If something isn’t quite right, here’s how we handle it:

Due to hygiene reasons, underwear panties are final sale and cannot be returned or exchanged.
All other items are eligible for exchange or store credit.

To be accepted, items must be unworn, unwashed, unaltered, undamaged, and have all original tags attached.

Please contact us at hello@essentialsthelabel.com within 10 days of receiving your order, and we’ll guide you through the next steps.

To make returns easier for our European customers, returns can be sent to a German return address.
The return address will be provided to you after you contact us via email.

Please note:

• Customers are responsible for return shipping costs.

• Original shipping costs are non-refundable.

• Items must be returned in original condition with all tags attached.

Once your return has been received and inspected, we will process your refund or exchange accordingly.

QUALITY CONCERNS

If something doesn’t seem right or you believe your piece has a production flaw, please get in touch at hello@essentialsthelabel.com
Share a brief description and clear photos, and we’ll take care of it as thoughtfully as we can.

SIZING ISSUES

If your piece doesn’t fit quite right, we’re happy to help.
Reach out to us at hello@essentialsthelabel.com, and we’ll do our best to find a solution.

All styles follow standard EU sizing, but minor variations can occur due to cut, fabric, or design.
Please refer to our Size Guide for more information before placing your order.

OUR PROMISE

All of our pieces are made with intention - by hand, in small batches.
We stand behind the quality of our garments and will gladly replace any item that has a genuine manufacturing defect.